Answers to Our Most Frequently Asked Questions
TrueNCOA is here to help. Please let us know if there's anything you need to get started. We're always here to help via phone, email, or live chat. You can reach us fastest at support@truencoa.com.
Video Tour
Watch the video below for a step by step guide to processing your first file.
* The Bulk Discounted pricing at 4 credits for $50 was sunset on December 31, 2018.
Our Process
How long does the NCOA process take from start to finish?
How do I upload records to TrueNCOA for NCOA processing?
How will I know when my file has completed processing?
What steps do I take to download and export my processed file?
What is the Move Map? What can I do with this map?
How do the weekly updates work?
Does the NCOA database keep more than one historical address record open on a person at a time?
About TrueNCOA
Do you have file size restrictions?
What account features are included with the $20 NCOA pricing?
What if I am not ready to process NCOA? Can I schedule it?
Do you provide a Data Dictionary?
Are updated addresses included in my exported file?
Why are the icons next to my files different colors?
What is your Privacy Policy and Terms of Service?
Do I have to fill out a Processing Acknowledgement Form (PAF)?
About NCOA
What is NCOA (National Change of Address)?
Why should I NCOA my database?
Are 48-Month moves included in my processed file?
Do you provide 60-month PCOA (Proprietary Change of Address)?
What is the Coding Accuracy Support System?
What does Delivery Point Verification or DPV identify?
What does the Residential Delivery Indicator or RDI indicate?
Give us a try ...
Upload, Paste, or Drag & Drop your data file today for our all-inclusive NCOA services and receive your complimentary TrueNCOA Report - no credit card required.