NCOA for Mutual/Membership Benefit Organizations

NCOA supports your organization

Member billing

Track moves and update addresses to ensure billing statements and invoices reach the right member in a timely manner

When a mail piece gets returned to your organization, it’s a drain on your time and resources. Someone has to review the mail, understand what went wrong, and correct the address in your database. On top of that, you’ve wasted postage, missed an engagement opportunity, and potentially lost a member.

Address Completion & Improved Delivery Rates

Discover additional address details like apartment number or street pre-direction to complete addresses and mail to previously unreachable members.

NCOA services improve delivery rates in three important ways. First, they provide new addresses for moves within the last 18 months. Having an updated mailing address helps you ensure more of your mail pieces reach their recipient. Second, they identify moves within the last 19-48 months. You won’t get new addresses for these moves, but this helps you avoid sending mail to a vacant, invalid, or just plain wrong addresses. Third, NCOA standardizes all of your addresses to meet USPS mail standards.

Deduplication

Identify duplicate records and addresses in your system to avoid unnecessary outreach and additional postage costs.

Too much returned mail can result in fines from USPS. Using an NCOA service helps you meet the Move Update Standard, qualify for bulk mailing discounts, and avoid unnecessary fines. Between wasted postage and penalties, an NCOA process can save you up to $0.44 per bad address!

Member Outreach

Save money with USPS non-profit and bulk mail discounts and maximize fundraising potential with improved mail delivery rates.

An estimated 12% of Americans move each year. Imagine that you have a mailing list of 1,000 members. If just 12% of those members move between mailings, that’s 120 members you’ll lose touch with. That’s 120 lost engagement opportunities, 120 gifts you never asked for, and 120 stamps you didn’t need to buy. NCOA services play a critical role in making sure your members receive your mail pieces, thus contributing to donor acquisition, donor retention, and your bottom line. When more mail reaches your contacts, you create more opportunities for engagement (and gifts).

Crucially, to qualify for non-profit and bulk mail discounts, mailers must meet the United States Postal Service’s Move Update Standard. This standard requires mailers who claim presorted or automation prices for First-Class Mail® or Standard Mail® service to demonstrate that they have updated their mailing list within 95 days before the mailing date. Use an NCOA service every 95 days to stay USPS compliant and to benefit from bulk mailing rates.