NCOA Overview | NCOA 101 | The Basics

What is NCOA?

NCOA (National Change of Address) or NCOALink is a data set containing approximately 160 million permanent change-of-address records filed with the United States Postal Service® in the last 48 months. This list consists of names and addresses of individuals, families, and businesses who have filed a change of address.

In other words, consumers will fill out a change of address form online or at their local Post Office. As a result, USPS will apply that move and mail will now be forwarded to their new address.

How Does It Work?

Consumers submit Change of Address forms to USPS voluntarily. NCOA processing makes that data available to organizations like yours.

This process will return new updated addresses for individuals who moved in the previous 48-months.

When you process a file with TrueNCOA, your file will be processed through NCOACASSDPV, and RDI.

truth about ncoa

Why Is It Important?

Improve Delivery Rates

NCOA services improve delivery rates in three important ways. First, they provide new addresses for moves within the last 48 months. Having an updated mailing address helps you ensure more of your mail pieces reach their recipient. Second, they identify other move data, which helps you avoid sending mail to a vacant, invalid, or just plain wrong addresses. Third, NCOA standardizes all of your addresses to meet USPS mail standards. This makes it easier for the post office to deliver the mail.

Save Money

Returned mail can be an expensive double whammy. Any mail that’s returned to you is money lost on wasted postage. It costs a few cents here and there if a few mail pieces get returned. But, the cost of wasted postage can pile up if entire segments of your mail campaign are getting returned to you (remember… 12% of Americans move every year).

Avoid Penalties

Too much returned mail can result in fines from USPS. Using an NCOA service helps you meet the Move Update Standard, qualify for bulk mailing discounts, and avoid unnecessary fines. Between wasted postage and penalties, an NCOA process can save you up to $0.44 per bad address!

Retain Donors

Imagine that you have a mailing list of 1,000 donors. If just 12% of those donors move between mailings, that's 120 donors you'll lose touch with. That's 120 lost engagement opportunities, 120 gifts you never asked for, and 120 stamps you didn't need to buy. Check out the table below to see how quickly that impacts your fundraising.

Give us a try...

TrueNCOA will save you at least $20 and keep you USPS compliant at no extra cost if you are mailing more than 850 records each year. Learn more about unlimited, flat rate service here or email  support@truencoa.com with questions.

For fully automated hands-off data updates try TrueGiver's CRM Data Hygiene and Enhancement Services.

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